Support
Belong Journal is a small, hand-built app from a one-person team. Every email reaches a real human — usually Matt — and we aim to reply within a couple of days.
Last updated: April 20, 2026
The fastest way to reach us is email. Tell us what you were trying to do, what happened instead, and (if you can) include a screenshot.
hello@belongjournal.aiAccount & sign-in
Download Belong Journal from the App Store, open the app, and choose Sign in with Apple or Sign in with Google. That's it — no password to remember. Your identity provider handles the secure part, and Belong only sees your name and email.
Apple and Google. We don't use email/password sign-in because passwordless providers are safer and one less thing for you to manage.
Your entries are tied to whichever account you originally signed in with. Sign in with that original account and your archive comes back instantly. If you've lost access to the original account, email us — depending on the situation we can usually help you migrate.
Check your spam folder first. Apple and Google handle their own verification emails directly — if those aren't arriving, the issue is on the provider side. For anything Belong sends (waitlist confirmations, account notifications), email hello@belongjournal.ai and we'll resend by hand.
Subscription & billing
The free tier gives you the core journaling experience: voice and text entries across all five entry types (journal, prayer, brain dump, dream, gratitude), transcription, and a limited number of AI reflections and chat messages per period. The 7-day Belong Challenge unlocks every feature for free.
Monthly is $19.99/month, annual is $99.99/year (works out to about $8.33/month), and a one-time lifetime plan is $299. Founders Club members locked in $9.99/month during the launch window. See the pricing page for the latest details.
Yes — the 7-day Belong Challenge gives you full access to every Pro feature. No credit card required.
All subscriptions are billed through Apple. To cancel:
You'll keep Pro access until the end of the current billing period. Apple has a more detailed walkthrough here.
Refunds are handled by Apple, not by us. Request one through reportaproblem.apple.com or follow Apple's refund instructions. If you're running into trouble, email us and we'll help advocate for the request.
Yes — we keep a quiet path open for anyone who needs it. Email hello@belongjournal.ai with a sentence or two about your situation. No proof of hardship required, no awkward forms.
Your data stays yours. Your entries, recordings, and past reflections remain in your account — you just go back to free-tier limits for new AI generation. You can read, export, or delete anything anytime, even from the free tier.
Your privacy & data
The short version: only you. The long version is in the Privacy Policy — this is the plain-language tour.
Entries are stored in our Supabase Postgres database (US, us-west-1 region) with row-level security enabled, which means the database itself enforces that no other user can read your data. Voice recordings live in protected Supabase Storage with access tied to your account.
No, and we want to be straightforward about that. Belong is encrypted in transit and at rest — everything moves over HTTPS/TLS, and stored data and recordings are encrypted on disk. AI features need to read the text of your entries to generate reflections, which is incompatible with true end-to-end encryption today. Row-level security and our zero-training policy with AI providers are how we protect your privacy in practice.
No. Both Anthropic (Claude) and OpenAI (text-to-speech) operate under API data usage policies that prohibit training on customer data. We never opt your entries into model training, and we don't use them to train any model ourselves.
Day-to-day, no one. Your entries are protected by row-level security, and Matt (the founder) does not browse user content. The only time we'd ever look at an entry is if you explicitly ask us to — for example, while debugging an issue you've emailed us about — and only the entry you point us at.
No — transcription happens entirely on your iPhone using WhisperKit. Your audio doesn't leave your device for transcription. Only the resulting text (and the recording itself, if you keep it) gets uploaded to your account.
We'd give you advance notice and time to export everything. We'd rather close down responsibly than disappear with anyone's journals.
Export & delete
Open the app and go to More → Data & Privacy → Export Your Data. We generate a copy of your entries, transcripts, and reports as a file you can save anywhere. Need a different format than what's offered? Email hello@belongjournal.ai and we'll do it by hand.
In the History tab, swipe left on the entry (or open it and tap the menu in the top right) and choose Delete. The entry, its transcript, audio, and any AI reflections built on it are removed from our database.
In the app, go to More → Data & Privacy → Delete Account. After you confirm, we permanently remove:
Some data may persist in encrypted database backups for up to 30 days before being permanently removed. If you have an active paid subscription, cancel it through Apple before deleting your account so you don't keep getting billed.
Email us within a few days and we may be able to restore from backup. After about a month, the data is permanently gone — that's the trade-off for actually deleting things rather than soft-deleting them.
Troubleshooting
Open iOS Settings → Belong Journal and make sure Microphone is turned on. If it was off and you turn it on, fully quit and reopen the app so iOS hands the permission through cleanly.
Long recordings are most often interrupted by the phone going to sleep or another audio app taking over (a phone call, a navigation prompt, etc.). Belong tries to stay alive in the background, but if iOS reclaims the audio session a recording can stop. If a recording gets cut, the audio captured up to that point is saved and you can tap into the entry to continue with a new recording.
Streaks roll over at midnight in your local timezone. If your timezone is wrong in More → Preferences, the cutoff can land at the wrong time. Set the right timezone and your future streaks will track correctly. If a past streak looks wrong, email us with your account email and the date in question and we'll investigate.
Chat replies stream from the AI provider in real time. If your connection is spotty, the response can stall or fail mid-stream. Try sending again on a stable connection. Free-tier users get a limited number of chat messages per day — if you've hit that limit, the app will tell you.
Take a screenshot, then send it to hello@belongjournal.ai with a one-line description of what you were doing. Errors usually have a simple cause once we can see them — we'll figure it out and tell you what happened.
Still stuck? Email hello@belongjournal.ai. We read everything and we'll get back to you.
