We can help you find your way.

Check your connection and try the same Apple or Google account you used when you first joined. If the problem continues, send us the error message and your app version. Do not send a password or private journal entry.

Your journal is associated with the account you originally used. Try signing in with that account. If you cannot access it, contact us so we can review what options are available; we cannot promise an account transfer or recovery.

Open the saved entry and check its current status. Upload and transcription may need a connection and can take time. If it stays pending or shows an error, reopen the app and contact us with the entry date, app version, and error message. Please keep the app installed while we investigate an unfinished recording.

Phone calls, other audio apps, route changes, and interruptions can affect capture. Check your entry history for any audio saved so far. If it is missing or incomplete, contact us with the approximate time and device details.

AI responses can miss context or draw the wrong conclusion. You can question a response and review or change what Belong remembers. If something looks like a product error, tell us what happened without emailing sensitive journal content unless you choose to share it.

You can save voice entries and return to your history. Current free limits include up to 3 AI reflections per month and 10 reflection chat replies per day. See Pricing for what Pro adds.

Apple shows any introductory offer you are eligible for, its duration, and the renewal price before purchase. Free journaling does not require a trial. Lifetime purchases do not have a subscription trial.

In the app, try Restore Purchases and confirm that your iPhone is signed in to the Apple account used for the purchase. Then reopen Belong. If Pro is still locked, contact us with your account email and purchase date; please do not send payment-card details.

Manage or cancel an App Store subscription in iPhone Settings under your name and Subscriptions. Apple handles App Store refund requests through reportaproblem.apple.com. Deleting your Belong account does not cancel Apple billing.

Yes. Use the export option under Data in the app. If an export is incomplete or unavailable, contact us and tell us what you see.

Yes. Use Delete Account under Data in the app. The Privacy Policy explains active-system deletion, backups, provider retention, and limited operational records. Cancel an active Apple subscription separately first.

No. Audio is saved to private cloud storage. Transcription may run on the iPhone or through a server path, and AI features use backend and provider services with your consent. Read How We Protect for the plain-language explanation.